Privacy Policy

We handle personal information in two different capacities:

• For our own business. When you visit our website, request a demo, or contact us, we decide how your information is used, and this policy applies directly.
• On behalf of Haulers. Haulers use WasteWise to manage their own customers, employees, and trucks. For that information, the Hauler decides what is collected and how it is used, and we process it on the Hauler's instructions as their service provider. If you are a customer or employee of a Hauler, the Hauler's own privacy practices also apply, and requests about your information are best sent to the Hauler first. We will help them respond.

Website visitors and demo requests

• Information you submit in the demo request form: name, company, email, phone number, fleet size, and your message.
• Basic usage data, such as pages viewed, referring site, device type, and approximate location derived from your IP address, collected through privacy-focused analytics that do not use advertising cookies.

Hauler staff and drivers (account users)

• Account details: name, username, email, phone number, company, and role.
• Sign-in and security data: password (stored hashed by our authentication provider), two-factor authentication settings, and sign-in records.
• Work records: time clock entries, vehicle inspections, defect reports, photos taken during inspections and on route, completed stops, and notes.
• Driver location: while a driver is signed in and working a route in the driver app, we collect the device's location to show the truck's position, give turn-by-turn directions, and record a route trail for that day. Route trails are deleted automatically after a limited retention period (90 days by default).
• Device information needed to send push notifications to the driver app.
• Google account access: if a user chooses to connect Google Calendar, we receive permission to create and update calendar events so maintenance and schedule items appear on that calendar. See section 7.

Customers of Haulers

• Contact details: name, service and billing addresses, phone number, and email.
• Service details: pickup schedule, containers, service history, stop locations, pickup photos, and notes.
• Billing details: invoices, balances, payments, and autopay settings. Card and bank account numbers are entered directly with our payment processor, Stripe. WasteWise does not store full card or bank account numbers.
• Communication records: texts, emails, and mailed letters sent through the Service, and delivery and opt-out status.

Sales prospects

• Business or household contact information that a Hauler enters, imports, or looks up from public business listings in order to offer its services.

Vehicle cameras

• If a Hauler connects vehicle cameras, video recorded by those cameras. Recordings are deleted automatically after a short retention period unless the Hauler saves a clip.

• To provide, operate, secure, and support the Service.
• To route and dispatch trucks, record inspections and hours, and track maintenance.
• To create, deliver, and collect payment on Haulers' bills, and to send receipts and service notices.
• To respond to demo requests and questions, and to manage our relationship with Haulers.
• To understand how the Service is used so we can fix problems and improve it.
• To prevent fraud and abuse, and to meet legal obligations.

We do not sell personal information, and we do not use Haulers' customer data for our own marketing.

Haulers use WasteWise to text their customers. We send these messages on the Hauler's behalf through our messaging provider, Twilio.

• What we send: bill notices with a link to pay, payment receipts, and service updates such as schedule changes or delays. Messages are identified with the Hauler's name.
• Consent: Haulers may only text customers who provided their mobile number and agreed to receive text messages about their service.
• Frequency: message frequency varies with your billing schedule and service activity.
• Cost: message and data rates may apply.
• Opting out: reply STOP to any message to stop receiving texts. Reply HELP for help, or contact your Hauler or us at jake@wastewise.it.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except with the service providers that deliver the messages for us.

We share personal information only as described here:

• With the Hauler whose account the information belongs to, and with that Hauler's authorized users. Each Hauler's data is kept separate from other Haulers' data.
• With service providers that help us run the Service, under contracts that limit their use of the information to providing services to us. These include: Supabase (database and sign-in), Vercel (hosting, file storage, and site analytics), Stripe (payments), Twilio (text messages), Resend (email), Lob (printing and mailing letters), Google (calendar sync, maps and business listing lookups, and push notifications), Mux (camera video), and routing and mapping providers that turn addresses into map locations and plan routes (including SimpleRouting, OpenRouteService, and OpenStreetMap).
• For legal reasons, when we believe in good faith that disclosure is required by law or needed to protect the rights, property, or safety of WasteWise, our users, or others.
• In a business transfer, such as a merger or sale of assets, subject to this policy.

We keep information for as long as the Hauler's account is active or as needed to provide the Service, then delete or anonymize it within a reasonable time, unless we need to keep it longer to meet legal, tax, or accounting requirements or to resolve disputes. Driver route trails and camera recordings are deleted automatically on shorter schedules, as described above. A Hauler may ask us to export or delete its data when it closes its account.

When a user connects Google Calendar, WasteWise requests permission only to create and update calendar events. We use that access only to place WasteWise schedule items on the connected calendar and keep them up to date. We do not use Google data for advertising, and we do not transfer it to others except as needed to provide that feature, for security, or to comply with law. WasteWise's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. A user can disconnect Google at any time from WasteWise or from their Google account settings.

We use measures designed to protect information, including encryption in transit, access controls that keep each Hauler's data separate, role-based permissions, and two-factor authentication for administrators. No system is perfectly secure, so we cannot guarantee absolute security.

• You can stop text messages by replying STOP, and stop marketing or correspondence emails using the unsubscribe link in the email.
• Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. If you are a customer or employee of a Hauler, please contact the Hauler; you may also contact us and we will pass your request along. Otherwise, contact us at jake@wastewise.it.com.
• We will not discriminate against you for exercising these rights.

The Service is for businesses and their customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this policy from time to time. We will post the updated policy on this page and change the "Last updated" date. If the changes are significant, we will notify Haulers by email or in the Service.

Waste Wise LLC
Massachusetts, United States
jake@wastewise.it.com

See also our Terms of Service.