Terms of Service

WasteWise provides software for waste hauling companies, including bidding, routing and dispatch, driver inspections and time keeping, fleet maintenance, customer billing, and customer communication. The features available to you depend on the plan you subscribe to. We may improve, change, or retire features over time, and we will not materially reduce the core functionality of your paid plan during a paid term.

Features we label as beta, preview, or trial are provided as they are, may change or stop, and are excluded from any commitments in these Terms.

• You may invite your employees and contractors ("Users") to use the Service under your account. You are responsible for your Users' actions and for their compliance with these Terms.
• Keep sign-in details confidential, use two-factor authentication where the Service requires it, and tell us promptly at jake@wastewise.it.com if you suspect unauthorized access.
• Account information you give us must be accurate and kept up to date.

• You agree to pay the subscription fees for your plan as shown at sign-up or in your order form. Unless stated otherwise, fees are billed in advance for each billing period and renew automatically until cancelled.
• Some usage, such as mailed letters and postage, may be billed separately at the rates shown in the Service or your order form.
• Fees do not include taxes. You are responsible for applicable taxes other than taxes on our income.
• If payment is overdue, we may suspend the Service after giving you notice and a reasonable chance to pay.
• We may change our prices with at least 30 days' notice. The change takes effect at your next renewal.
• Except where required by law or stated in an order form, fees already paid are not refundable.

• You own your data. "Customer Data" means the information you and your Users put into the Service, including information about your customers, employees, trucks, routes, and bills.
• You give us permission to host, process, and display Customer Data only as needed to provide, secure, and support the Service and as described in our Privacy Policy. We do not sell Customer Data or use it to market to your customers.
• We may use aggregated, de-identified information about how the Service is used to operate and improve it, provided it does not identify you, your Users, or your customers.
• You are responsible for having the rights and consents needed to put Customer Data into the Service and to use it as you direct.
• After your subscription ends, you may request an export of your Customer Data within 30 days. After that period we may delete it, except where we must keep it by law.

You are responsible for how your business uses the Service, including:

• Messages to your customers. Texts, emails, and letters sent through the Service are sent on your behalf and in your name. You must have your customers' consent where the law requires it, including for text messages under the Telephone Consumer Protection Act and carrier rules, honor opt-out requests, and follow email laws such as CAN-SPAM.
• Bills and charges. You are responsible for the prices, amounts, and terms of the bills you send and the payments you collect, including autopay authorizations from your customers.
• Safety and regulatory compliance. The Service helps you record vehicle inspections, defects, maintenance, and hours, but you remain responsible for the safety of your vehicles and for complying with motor carrier, labor, and environmental rules. Routing suggestions do not replace your drivers' judgment, posted traffic laws, or vehicle restrictions.
• Employee notice. If you use driver location tracking or vehicle cameras, you are responsible for giving your employees any notice and obtaining any consent the law requires.

Card and bank payments from your customers are processed by Stripe. To accept them you must create or connect a Stripe account and agree to Stripe's terms, including the Stripe Connected Account Agreement. Stripe, not WasteWise, holds and moves the funds. WasteWise is not a party to the transactions between you and your customers, and you are responsible for refunds, disputes, and chargebacks on those payments.

You and your Users will not:

• Use the Service to break the law, or to send spam or messages without the required consent.
• Upload malicious code or content that infringes someone else's rights.
• Try to access other companies' data or bypass security or plan limits.
• Copy, resell, reverse engineer, or build a competing product from the Service, except as the law allows.
• Overload or disrupt the Service, including through automated scraping.

The Service works with third-party services such as Stripe, Twilio, Google, and mapping and mailing providers. Your use of a connected third-party service is also subject to that provider's terms. We are not responsible for third-party services, and their availability may affect features that rely on them.

WasteWise and its software, design, and content are owned by Waste Wise LLC and protected by law. These Terms give you a right to use the Service during your subscription; they do not transfer ownership. If you send us suggestions or feedback, we may use them without obligation to you.

Each of us will protect the other's non-public business information received through the Service or our relationship with reasonable care, and will use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

• Your subscription continues until cancelled. You may cancel at any time, effective at the end of the current billing period.
• We may suspend or end your access if you materially breach these Terms and do not fix the breach within 15 days of notice, or immediately if needed to prevent harm to the Service, other customers, or the public.
• Sections that by their nature should survive the end of your subscription, including fees owed, your data, disclaimers, limits of liability, and indemnity, will survive.

We work to keep the Service reliable and accurate, but except as expressly stated in these Terms, the Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that routes, map locations, drive times, or cost estimates will be accurate.

To the fullest extent the law allows, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Each party's total liability arising from these Terms will not exceed the fees you paid to WasteWise in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or to your indemnity obligations under section 14.

You will defend and indemnify WasteWise against third-party claims arising from Customer Data, from messages or bills you send through the Service, or from your or your Users' violation of these Terms or the law. We will give you prompt notice of the claim and reasonable cooperation.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws rules. Any dispute will be brought exclusively in the state or federal courts located in Massachusetts, and both parties consent to their jurisdiction.

We may update these Terms from time to time. We will post the new version on this page and change the "Last updated" date. If a change is material, we will give you at least 30 days' notice by email or in the Service. Continuing to use the Service after the change takes effect means you accept it.

• Neither party may assign these Terms without the other's consent, except to a successor in a merger or sale of its business.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• If any part of these Terms is unenforceable, the rest stays in effect.
• Failing to enforce a right is not a waiver of it.
• These Terms, together with any order form and our Privacy Policy, are the entire agreement on this subject.

Waste Wise LLC
Massachusetts, United States
jake@wastewise.it.com